TERMS & CONDITIONS
CUSTOMER CARE
Welcome to Uttaraini’s Customer Care section. We’re here to make your experience with our handmade products smooth, warm, and worry-free. Whether you have questions about your order, want help choosing a product, or need support with anything else — we’re always happy to assist.
How to Reach Us
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WhatsApp: +91 8171677078
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Email: uttaraini.kumaon@gmail.com
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Support Hours: 10 AM – 7 PM
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Response Time: Within 24 hours
What We Can Help With
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Order updates & tracking
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Product details
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Custom orders
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Hampers & gifting queries
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Returns, exchanges, and replacements
PRIVACY & SAFETY
Your personal information is handled with complete confidentiality and care. We follow transparent data practices and never share your details with third parties.
At Uttaraini, great customer care is at the heart of what we do. Thank you for choosing and supporting our homegrown hill-born brand — we’re always here for you.
PAYMENT METHODS
We’ve made payments simple, secure, and hassle-free so you can shop with complete confidence.
Secure Payments via Razorpay
All online payments at Uttaraini are processed safely through Razorpay, one of India’s most trusted and secure payment gateways.
You can pay using:
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UPI
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Debit/Credit Cards
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Net Banking
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Wallets
Your payment details are encrypted and never shared with anyone — your security is always our priority.